How do you feel about surprises? Watching someone open a gift can be as exciting as receiving a gift. There are several types of “gift-openers.” Some people struggle with the idea of destroying the creative artistry of wrapping paper and accessories on the outside of the gift. They employ a slow, deliberate approach. Others tear into a gift box as if it was a timed competition. Is it about the process, the gift hidden inside or the adrenaline rush of releasing the surprise? What about the awkward moment when you discover a gift is misguided or inappropriate? The defining moment of any surprise comes whenRead More →

Did you ever attend a state fair when you were a child? When I was a kid, I couldn’t wait until September. The state fair signaled the end of summer and the beginning of fall. I loved the cooler temperatures, the carnival rides and the fun house. There was always an array of carnival mirrors. My favorite mirror was the one that made me look taller. I knew it was an illusion. But, it was still fun for the moment. I could pretend that I was seven feet tall. In simple terms, there are two types of mirrors: those that provide an accurate reflection andRead More →

Dr. Fred talks about leading change after organizational crisis: Following an organizational crisis, company leaders often struggle with how to move past the emotional disorder and begin steering employees in the right direction again. “How a leader addresses the inevitable emotional consequences after a crisis is critical in limiting the damage to morale and shortening the adjustment period that team members will need to move forward or fully re-engage. Here are Dr. Fred’s top five C’s for leading after a crisis: 1. Compassion. People within the company will experience a range of emotions from anger to disillusionment. A leader who can genuinely express sympathy andRead More →